Exit all programs. Click Start, and then click Run. Need more help? Expand your skills. Get new features first. Was this information helpful? Yes No. Thank you! Any more feedback? The more you tell us the more we can help. Can you help us improve? Resolved my issue. Clear instructions. Easy to follow.
No jargon. Pictures helped. Didn't match my screen. Incorrect instructions. For the past two weeks, I have been getting Error ,6 and some other numbers after the , but I haven't written them all down. When I go to the support website it tells me that I have other security software that I need to uninstall and then run Live Update a bunch. There is no other security software on the system.
It came with Norton. I have run Live Update a million times until it says "not required". I have version But it is still reporting that my PC is at risk and has the first square red. It says, "your PC is not automatically protected from viruses Please help! If you find any security software other than Norton please uninstall it, reboot and continue the search. Use the appropriate tools if they are required to remove all traces of the other program. To be sure your copy os clean and complete please run this after the last reboot from the control panel cleanup.
The issue is specific to The older version has no backup, but that's okay, I don't use it anyway. As a last resort, deleting Norton also solves the problem. I also have two updated Windows 7 machines at Norton level Since I have multiple scheduled events that wake these computers at odd hours to perform task, this is more than a trivial problem. Until Norton fixes the problem, I'll manually put the machine to sleep. I would assume that scheduled tasks will wake the computer as it would if the machine had gone to sleep automatically.
Heads up - I've been watching 3 systems with this Norton bug, and all have now missed scheduled full system scans. The one, a Windows 10 system, that does not exhibit the "no system automatic sleep mode" issue is running scheduled full system scans right on time. If you depend on scheduled full system scans and are dealing with the "no automatic sleep mode" bug, check your logs to see if these are being run at the expected times. If you happen to Google "recent Norton Security bugs" you may be shocked at what you find.
Apparently, some gaping holes in Norton were found in early July. Even the federal government put out a warning to federal offices using Norton. It really pains me to see these dire notices because I've been extremely pleased with the product line since they completely rewrote the software in Maybe in the process of "fixing" these holes, Symantec has unintentionally introduced the current issues.
Missing a full system scan is not as concerning as it might have been in the past. With all the layers of real time protection in Norton these days, all files are checked as they are accessed.
It is good to know that this seems to be another effect with the no sleep issue. As for the security issue from July. This morning I woke my computer from hibernation and now my computer will not go into sleep mode automatically. I went one week without issues after Norton Security uninstall and reinstall. Now I am back to square one. This is extremely frustrating.
Thanks for your patience and please run LiveUpdate until all the updates are installed, reboot and let us know if this Hotfix fixed the issue. Original Thanks for resolving this issue -- at least I speak for myself.
After running Live Update and a reboot all appears to have returned to normal. Automatic sleep mode is occurring at the expected times, and a scheduled full system scan ran at the appointed time at least for me, scheduled full system scans were not being run in combination with the "no automatic sleep mode" issue.
I have several other systems to monitor to see if the issue is resolved with those, but at this point I feel confident it will be. Thank you Norton for addressing and resolving this issue in a timely manner. I ran the LiveUpdate this morning and it appears that this issue has been resolved. Please be aware that Norton released a patch today, September 14, , which again disables auto sleep mode. Doesn't anyone do any testing before releasing updates?
This is frustrating. I just got notification of your post this morning. The one system I can monitor at the moment a Windows 7 system is not having any issues. I've rebooted it a couple of times, and it goes into sleep mode automatically at 20 minutes. If your testing repeats the problem, let us know and I'll run a test on 3 or 4 other systems. The system that I mentioned was fully updated Norton updates prior to testing.
Computer finally goes to sleep automatically. Yesterday when I was having the issue, I ran the 'powercfg -requests' command and received the following:. After rebooting about five times, the file delete operation in progress stopped running and my computer returned to normal state. In addition, the auto sleep did not work until I manually ran LiveUpdate this morning. Keeping fingers crossed. Windows 10 quirky. Speed up your system by removing temporary internet files and clearing your Cache.
Every browser has a different method for clearing out these cookies. Find directions for your browser here. Cloud storage providers allow you to store gigabytes of space without running down your hard drive memory. Better yet, it allows you to share your files across multiple devices. As you download files throughout the day, transfer them to cloud storage to save space on your hard drive. Set up your computer in an area of your office or home that gets good airflow, with two inches of empty space on either side.
Giving your machine room to breathe helps prevent overheating, which extends the life of your device.
Stacks of paper and other items being placed on your computer can also make it overheat, so keep your desk area organized and free of clutter.
Cable clutter can collect dust and become easily damaged. Cable stations and other cord organizers can help organize your area. It will also save you time and stress next time you go to unplug your computer.
It can only take one can of soda to destroy a device. As tempting as it is to enjoy a glass of coffee as you check your morning emails, always avoid eating or drinking near your computer to reduce spillage risk. If a weird email shows up in your inbox or an unexpected popup while browsing , resist the urge to open it.
Malware scams can greatly damage your device and put your files and privacy at risk. Just like an automobile, your computer needs to be regularly maintained to run properly. Doing regular computer maintenance can greatly extend the lifespan of the device and may keep you safer while browsing online.
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